Privacy Policy

Privacy Policy

Effective Date: 20/02/2026
Business Name: Better Help N&M
Location: Rwanda

1. Introduction

Better Help N&M is committed to protecting the privacy, dignity, and personal data of all individuals who engage with our counselling services.

As a counselling practice, we process personal and sensitive information with the highest level of confidentiality, in compliance with the Rwandan Data Protection and Privacy Law.

This Privacy Policy explains how we collect, use, store, and safeguard personal data.

2. Data Controller

For the purposes of data protection law, Better Help N&M is the Data Controller responsible for determining how personal data is collected and used.

Contact details:
Email: betterhelpnm@gmail.com
Phone: +250 731 340 519

3. Personal Data We Collect

We may collect and process the following categories of personal data:

a) Identification and Contact Information

  • Full name
  • Phone number
  • Email address

b) Counselling-Related Information (Sensitive Personal Data)

  • Personal concerns and emotional information
  • Family or relationship information
  • Educational or professional information
  • Any other information voluntarily shared during counselling sessions

c) Website Data

  • IP address
  • Browser type
  • Usage data collected through cookies or analytics tools

4. Purpose of Processing

We process personal data for the following purposes:

  • To respond to enquiries
  • To schedule and conduct counselling sessions
  • To provide professional counselling services
  • To maintain internal records
  • To comply with legal and regulatory obligations

We only process data that is necessary and relevant to the services provided.

5. Legal Basis for Processing

Personal data is processed based on:

  • The consent of the data subject
  • The necessity of processing for providing counselling services
  • Compliance with legal obligations under Rwandan law

Sensitive personal data is processed strictly for the purpose of providing professional counselling support.

6. Confidentiality of Counselling Information

All counselling information is treated as strictly confidential.

Information may only be disclosed:

  • With the written consent of the client
  • Where required by law
  • Where there is a serious and imminent risk of harm to the client or others

Confidentiality is maintained in accordance with professional ethical standards and applicable law.

7. Data Protection Officer (If Applicable)

Where required under Article 40 of the Data Protection and Privacy Law, a Data Protection Officer (DPO) shall be designated.

If appointed, the DPO’s contact details will be published and made available to the supervisory authority in accordance with the law.

8. Data Security Measures

In compliance with Article 38 of the Law, we implement appropriate technical and organizational measures to protect personal data against:

  • Unauthorized access
  • Loss or destruction
  • Misuse
  • Disclosure

Measures include secure storage systems, controlled access to records, and confidentiality obligations.

9. Data Retention

Personal data is retained only for as long as necessary to:

  • Provide counselling services
  • Fulfill legal or regulatory requirements
  • Maintain professional records

Once no longer required, data will be securely deleted or anonymized.

10. Data Subject Rights

Under the Rwandan Data Protection and Privacy Law, you have the right to:

  • Request access to your personal data
  • Request correction of inaccurate data
  • Request deletion of personal data (where legally permissible)
  • Object to certain forms of processing
  • Be informed of any personal data breach affecting your information

Requests may be made using the contact details provided above.

11. Personal Data Breaches

In accordance with Article 53 and other applicable provisions, any personal data breach will be:

  • Documented
  • Reported to the supervisory authority where required
  • Communicated to affected data subjects where necessary

12. Third-Party Services

We may use third-party service providers (e.g., website hosting or communication tools). These providers are required to maintain appropriate data protection standards and may only process data for specified purposes.

We do not sell or trade personal data to third parties.

13. Changes to This Policy

This Privacy Policy may be updated from time to time to reflect changes in legal requirements or business practices. Updates will be posted on this page with a revised effective date.

14. Contact Information

For questions regarding this Privacy Policy or your personal data, please contact:

Better Help N&M
Email: betterhelpnm@gmail.com
Phone: +250 731 340 519
Location: Kigali, Rwanda